We have warehouses in the USA, Canada, Australia, Italy, Germany and the UK and can deliver within 7 days
DESCRIPTION
Every vibration bonds us closer
These love bracelets notify your loved one whenever you touch your own bracelet to let the person wearing the other bracelet know you are
thinking of them.Express yourself personally with different colors, touch vibration intensity, and more!
Express your love by sharing sweet pictures, videos, audio, and text with your partner. once your partner touches the jewelry, a surprise message will pop up accompanied by the jewelry’s vibration and light up.
Express rself personally with different touch vibration intensities and diferent love signals（thinking of you, love you) with personalized
colors. With only one touch, your partner’s bracelet will vibrate and light up the color you set and feel your love.
Feel valued through every call from your loved one. Add (up to 3) important contacts in App, each time you get a call from them, your totwoo jewelry will vibrate and light up.
connected with every interactive vibration and light up between two in totwoo app. Also, set a special date to light up and vibrate the customized color on that day and feel closer than ever before to meet with your loved one.
The Most Fashionable Bohemian Design Elements – Sun and Moon!
Sun and Moon are eternal existence in the world, let us like the sun and the moon, never separate.
totwoo’s another masterpiece in the leading smart jewelry industry with an advanced self-developed nb16 smart chip.
arge 60 min for 3-7 days without recharging to ensure you stay in touch all the time.
Recycling in packaging: One gift bag; One gift box and a gift card.
1.Can i ship two different country?
For Always sun&moon collection products, place two different orders from single sun and single moon with ifferent address.
2.Can we connect to each other while we are far apart?
As long as the Totwoo smart jewelry is correctly set up within
the app with either WIFI or mobile connection, you can connect with each other. No matter how far away you are.
3.Can i connect more than 2 people?
We’re sorry, our jewelry didn’t support to connect many pieces of jewelry together at present. But you can unpair them and then connect with another one.
4.The price marked in product, it is one or one pair?
All of the Always collection products marked are for one pair(two pieces of jewelry).
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kasady Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us: